Weekly Planned Outages
EPA conducts weekly planned outages Monday through Thursday from 10PM EDT to 11PM EDT, and Sunday from 8PM EDT to midnight EDT. During the weekly scheduled maintenance windows you may experience anything from slow response, limited access, or no connectivity, or you may experience no interruption. You should avoid scheduled use of the system during these windows.
Because these are regular outages, you will not receive any communication reminders.
System changes are documented here:
https://portfoliomanager.energystar.gov/webservices/home/releaseNotes
Bi-annual Planned Outages (Dec/June for Beta, February/August for Live)
EPA conducts bi-annual planned outages that require the system to be offline from approximately COB Friday 5PM to Monday 9AM EDT, for both the beta release approximately 90 days in advance of each software production release each February and August. During the bi-annual planned outages, you may experience no connectivity or 502 HTTP status code, you should avoid scheduled use of the system during these outages.
You will receive approximately 30 days advanced notification for the beta release, and approximately 90 days advanced notification for the production release, via subscription to our web services mailing list and important dates posting here.
System changes are documented here:
https://portfoliomanager.energystar.gov/webservices/home/releaseNotes
There is also a webinar after each live release.
Episodic Planned Outages
We conduct episodic planned outages for system updates of varying duration and time throughout the year. During the episodic planned outages, you will experience no connectivity or 502 HTTP status code.
You will receive approximately 14 days advanced notification of the timing of episodic outages, via subscription to our web services mailing list and important dates posting here .
Unplanned Outages
In the event of an unplanned outage, if system availability cannot be restored within one business day, you will receive email notification and posting here of system status and resolution. Otherwise, there will be no communication of unplanned outages.
We do not document any information on the causes, or work performed in resolution of unplanned system outages.
If you are having trouble accessing Portfolio Manager, you may contact our Help Desk for the status of Portfolio Manager availability.
What are EPA's practices regarding planned and unplanned outages on Portfolio Manager?
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