Due to some system slowness, the following limitations for large accounts have been put in place:
- Portfolio Dashboard - For accounts with greater than 7,000 properties, on your My Portfolio page in the "Dashboard" section, you will not see metrics for each individual property. This limit was raised from 4,000 to 7,000 in February of 2024.
- Chart & Graph Reports and ENERGY STAR Performance Documents –These charts and reports on the Reporting tab are only available for accounts with less than 3,000 properties. Accounts that have over 3,000 properties can still retrieve this data:
- Charts and Graphs - Use custom reports, but you will have to make your own graphs.
- ENERGY STAR Performance Documents - You can run these for individual properties on the Goals tab.
- Custom Download –Accounts with more than 1,000 properties will be downloaded in batches when data from any of these is included: Use Details, Meters, Meter Entries, Design Data or Target and Baseline. Every 1,000 properties will be included in one excel file. All excel files will be compressed into a single zip fie for download.
- Import Spreadsheet – Limit to files of 2MB or less. This has historically been the stated limit, and we will now institute an automated check and will no longer attempt to process any larger spreadsheets.